Zenith Bank, one of Nigeria’s top financial institutions, has announced the restoration of its electronic services after recent IT infrastructure upgrades temporarily disrupted its network.
In a message posted on Thursday, October 3, 2024, the bank apologised for the service disruptions experienced across its e-channels during the upgrade period.
The bank clarified that the glitches resulted from routine information and technology maintenance, which is essential for optimising delivery.
Zenith Bank emphasised commitment to ensuring 100% uptime, stating that it takes this responsibility “very personally” and continuously allocates resources to maintain uninterrupted service availability.
In the statement, the bank expressed its sincere apologies for any inconvenience caused to customers during the upgrade process, highlighting that the information technology enhancements are designed to improve the quality of service.
The message reads in part:
Earlier, TimesNow.com.ng reported that Unity Bank had resolved the network issues that had affected its customers.
The Africa Association of Professional Freight Forwarders and Logistics of Nigeria released a public statement on the network issues.
The bank apologised and announced that regular services had been restored. To further address the challenge, the bank decided to open during weekends to alleviate customers’ difficulties and provide additional support.
Proofreading by James, Ojo Adakole, journalist and copy editor at TimesNow.com.ng.
Source: TimesNow.com.ng
