Customers of the various banks have bemoaned the ongoing failure of the financial institutions’ web network.
Customers who spoke with the News Agency of Nigeria in Abuja on Thursday, October 10, 2024, expressed concern that the issue was becoming more frequent.
A Guaranty Trust Bank (GTB) customer, Bukola Attah, claimed that the bank’s internet transactions had been erratic, which made it challenging for companies to prosper.
According to Attah in a Vanguard report, the development can cause the system to become unstable.
She added that the beneficiary’s GTB account was opened through her online transfer from her GTB application to a FirstBank Plc customer.
In the same vein, a Sterling Bank customer, Nkechi Udeke, said the bank’s network has been fluctuating since September.
Similarly, Access Bank customer Philip Solomon urged the Nigeria Deposit Insurance Corporation (NDIC) and the Central Bank of Nigeria (CBN) to strengthen their regulatory programs.
Solomon asked the two authorities to investigate and ascertain the condition of the banks in Nigeria.
On her part, Mrs. Blessing Alinta, a civil servant and Zenith Bank customer, said that she received her September salary late due to the bank’s ongoing system upgrade, which had been ongoing for a few weeks.
In order to prevent the kind of dissatisfaction experienced by customers during the update, Alinta made a request to the bank to guarantee that the system operated efficiently moving forward.
Also speaking, a First City Monument Bank (FCMB) customer, Babangida Yakubu, claimed that because of the unstable network, it has been challenging for him to make transactions and pay his electricity bills.
On its X, GTB said that the bank would start implementing the switch to a more advanced suite of Finacle Core Banking Application Systems.
Customers were notified by the bank that all of its branches across the country would close early on Friday, October 11 at noon, and reopen on Monday, October 14 at 9am.
Additionally, Zenith Bank apologized to its customers for the service interruptions they had to deal with on its X.
The bank claimed that an information technology (IT) upgrade intended to raise the caliber of their services was the cause of the disturbance.
In the meantime, the CBN has reassured Nigerians not to worry because it has implemented measures to guarantee the security of all money placed in financial institutions throughout the nation.
In a statement released on Tuesday, the acting director of corporate communications for the apex bank, Hakama Ali, reassured the public that the bank will always be committed to maintaining the stability and dependability of the Nigerian financial system.
TimesNow.com.ng previously reported that Access Bank announced the postponement of its scheduled system upgrade on Saturday, October 12, 2024.
In a statement released on X, the bank said that a new date for the upgrade would be communicated to customers. The bank earlier said a service upgrade would occur for at least 8 hours from Saturday, October 12th, at 10pm to Sunday, October 13th, 2024, at 6.30am.
