Festus Keyamo, the minister of aviation and aerospace development, has given the Nigeria Civil Aviation Authority a 24-hour deadline to act on the unpaid air ticket balances of certain airlines, particularly those that have halted flights in recent months.
At the NCAA Consumer Protection Portal’s opening on Thursday at the Murtala Muhammed Airport in Lagos, Keyamo issued the directive, guaranteeing that travelers may file complaints in real time.
Recall that Dana Air was grounded by the NCAA for both financial and safety concerns while Azman Air halted operations due to incapacitation in August 2023.
The minister expressed disappointment that certain travelers who had previously made reservations with some airlines were having trouble getting their money back, the Punch reported.
He said the airlines’ antics would not be tolerated and gave the NCAA until Friday to notify the public of the actions it has taken to address the allegations.
Speaking at the event, Keyamo said,
According to Keyamo, the Consumer Protection Portal’s introduction would guarantee system efficiency and reduce complaints.
The minister praised the NCAA’s leadership, particularly the Consumer Protection Directorate, for the move, but clarified that the industry’s sustainability will depend on how much attention was given to the traveling public.
He said,
TimesNow.com.ng reported that the Nigeria Civil Aviation Authority (NCAA) has threatened legal action against airline owners and operators that fly into nationally restricted regions.
The authority said it had received a letter from the national security adviser’s office reporting the sighting of an unidentified aircraft flying over the presidential villa.
The letter, titled “Warning to All Operators Against Flying Into Restricted and Prohibited Areas,” was addressed to operators and owners.
Source: TimesNow.com.ng
