Guaranty Trust Bank (GTBank) has announced that all branches nationwide will open on Saturday, October 26 and Sunday, October 27, 2024.
The banks hope the decision will offer much-needed relief to customers who have faced banking service transaction challenges following a system upgrade on Friday, October 11, 2024.
GTBank sincerely apologised for the disruptions during this transition period in a message to its customers.
The message reads:
TimesNow.com.ng visited one of GTbank branches in Ikeja and confirmed they are open.
A customer representative who gave her name as Ruth said:
TimesNow.com.ng reported how various financial institutions announced upgrades to their core banking applications, affecting digital transaction channels.
Sterling Bank, Zenith and Access Bank (later postponed) announced the migration to a new core banking system on different dates.
The core banking application is a backend system that processes daily transactions and posts updates to accounts and other financial records.
In a statement explaining the system upgrade, Abubakar Suleiman, the chief executive officer (CEO) of Sterling Bank, it was noted that the transition would allow the bank to domesticate its technology costs and reduce the cost of financial inclusion.
Earlier, TimesNow.com.ng reported that Unity Bank had resolved the network issues that had affected its customers.
The Africa Association of Professional Freight Forwarders and Logistics of Nigeria released a public statement on the network issues.
The bank has apologised for the inconvenience and announced that regular services have been restored.
To further address the challenge, the bank has decided to open during weekends to alleviate customers’ difficulties and provide additional support.
Source: TimesNow.com.ng
